At Shhh Collections we pride ourselves in providing excellent customer service. This attention to detail sets us apart from all other wig companies. You can expect your wig to be professionally styled and packaged. Please allow three (3) to five (5) business days for us to process your order. Custom color services and alterations do add five (5) to ten (10) business days to the processing time. This is what we need to make your new Shhh wig, topper and hair extensions perfect for you. In some cases, your new wig, topper and hair extensions may be oversold; should this occur, we will reach out to you and we will reserve the next available one and will let you know our estimated ship date. If you need further assistance or have questions, please email us at firstname.lastname@example.org and our Client Experience Team will be happy to help you!